Governing Board Decisions

On July 26. Governing Board reviewed, discussed, and voted on recommendations developed by the library staff advisory groups and CCS implementation team, including updates. During the training and testing phase, we will create procedures and documentation, and library staff training will incorporate relevant changes. These changes are to be effective at go live. While you should begin to think about how to incorporate these changes into your workflows, you do not need to make changes now. Read the full list of decisions.

How to Prepare: Welcome to Freshdesk!

Beginning today, July 28, library staff are able to submit help tickets using our new help desk system, Freshdesk. Freshdesk was chosen for its intuitive portal interface, features that will enhance CCS staff effectiveness, and, most importantly, a streamlined user experience. For this week's How to Prepare, please watch the Freshdesk Introductory video and review the user instructions, available on the migration portal. A short survey about library help desk accounts will be administered to the libadmin listserv. Each library needs to submit the survey by August 6th. This survey will help CCS complete Freshdesk configuration. Please update browser bookmarks for the help desk to help.ccslib.

Migration Update: July 21, 2017

We are in our final week of profiling before mapping begins. In June and July we asked you to absorb a lot of information in a short amount of time and adhere to some tight deadlines. As we discussed in our July 19 webinar, these deadlines are key to keeping our project on track. All of the profiles for all CCS libraries must be submitted to Polaris on August 1. Given that deadline, we're requesting that all outstanding surveys and requests for information be submitted no later than July 28. Our next step is data mapping, which will happen centrally at CCS. We will reach out to libraries to clarify or gather information as needed. Watch for more details in next week's newsletter. In Thi

How to Prepare: Profiling Survey #4

Welcome to the last survey of the profiling segment of the migration! We really appreciate all the time and consideration libraries have put into filling out the surveys. Your survey responses and questions have been invaluable for putting this first step towards a Polaris database together. As we finish compiling the survey results over the next week, CCS will be following up with libraries on any questions we may have. As always, if your library has any questions, you can email Please have appropriate supervisors and staff, in conjunction with Library Leads, review this blog post and complete Profiling Survey #4 by July 28th. If you are part of a multi-branch library and

July 19 Webinar

Updated July 21 Thank you to everyone who was able to participate in our first quarterly webinar. The recording is now available: Slides are available here. In this online meeting, we will review: How project work is being completed and who will make decisions throughout the process What CCS will do centrally and what libraries should plan to do locally How advisory groups and in-library migration teams fit with the CCS implementation team Introduction to the training and testing phase The quarterly meetings are an opportunity for us to outline work we've already completed and what's coming up at a high level, and dive into details on some of the crucial elements. Libraries will also have th

Migration Update: July 14, 2017

In addition to continuing profiling work, CCS has been finalizing plans for our central training space. After running into some permit and timeline issues, we will not be pursuing the full project. All in-person training will be held at CCS, but we will not have a space large enough to accommodate technical group meetings or Governing Board this year. After the migration, we will reassess and determine if our resources would be best spent pursuing the full project or developing an alternate plan. CCS staff will be reaching out to libraries to reserve space for our remaining technical group meetings. In This Update Upcoming Governing Board Decisions Polaris Glossary​ In Every Update FAQ How

How To Prepare: Profiling Survey #3

From July 6-7, Polaris was onsite at CCS to help us review our profiling work to-date and talk about the questions raised by advisory groups and library staff. After much discussion, we're ready with another profiling edition of How to Prepare! This week, we dive into the item side of the database, reviewing material types and additional methods Polaris uses for categorization, material and hold limits, and fine codes. Just as with the previous weeks, libraries will fill out a survey to submit profiling answers, request changes, or approve settings. Please have appropriate supervisors and staff, in conjunction with Library Leads, review this blog post and complete Profiling Survey #3 by July

Migration Update: July 10, 2017

This newsletter was originally scheduled for July 7, and was delayed due to the system downtime on Friday, July 7. Between June 30 and July 7, CCS experienced several service outages due to lack of connectivity to our colocation site. On Friday, July 7, we replaced a failing piece of hardware, which has resolved the issue. Our IT team worked with SirsiDynix and ICN (our internet provider and colocation host) to diagnose and resolve the issue. Thank you to everyone at our libraries who submitted reports. These helped us diagnose the issue. Special thank you to Rich at Niles, who provided additional support. In addition to troubleshooting these issues, we are also working with Polaris and cont

How to Prepare: Profiling Survey #2

How to Prepare continues to break down the profiling elements that CCS, our implementation managers, and the Advisory Groups have been working on this past month. Today, we will be sharing information about overdue notices and asking for your library's preferences for receipts, autorenewal, and hold and in-transit slips. Once again, libraries will fill out a survey to submit profiling answers, request changes, or approve settings. Please have Circulation Supervisors, in conjunction with Library Leads and other appropriate library staff, review the documents attached in this blog post and complete Profiling Survey #2 by July 14th. If you are part of a multi-branch library and have different p

CCS Systems Down: Offline Mode

CCS is currently without internet access from the colocation site. The following services are currently down or inaccessible: Symphony Workflows SVA Directors Station CCS Email CCS Listserv, including System Status Wonderdesk Enterprise is working, with reduced functionality. Searches will return results, but patrons will not be able to log in or place holds, and item availability will not update. CCS phone and are functioning. Please call 847-483-8600 and press 0 to speak with a staff member. We will send an update with additional information as soon as possible with an anticipated resolution time. Offline Mode Directions *Update* Some libraries are report