CCS and COVID-19 Preparedness

At this time, all CCS libraries are closed for an extended period of time in response to COVID-19.

CCS staff are working remotely and remain available to assist libraries however we can. Our office hours are 8:00 am to 5:00 pm. CCS staff can be contacted by phone, email, and via the help desk

CCS staff have compiled a list of data cleanup and other tasks that library staff can work on remotely. We will update this list as needed. 

As your library plans for reopening, please visit our Library Reopening Workflow Considerations page. Libraries who have set a date for resuming checking in materials and restarting hold services should email 


RAILS COVID-19 Resource Page

Visit the RAILS COVID-19 Resource Page to stay informed about relevant COVID-19 news, delivery information, and closing announcements. Resources include:

RAILS Delivery

RAILS delivery will not operate until further notice. 


Any questions or concerns around delivery should be directed to Please send your message from the email address used for your Library Learning (L2) account, so the ticketing system will recognize your library and route your message to the correct RAILS service center.


Member Library Updates

In light of the extension of the Governor's stay at home order, CCS has extended the due dates of all materials through July 1. CCS has also extended hold pickup dates for items currently ready for pickup to Monday, June 8. All patron accounts that expired in March 2020-June 2020 have had their expiration dates extended until July 1, 2020.  Some libraries have also opted to extend expiration dates beyond July 1.  

Closure dates subject to change. Please visit the library's web site for the most up-to-date information. Email with corrections.


Reporting Changes in Library Service

If your library makes any changes to services or hours, please email so we can provide appropriate support. Please review the reopening considerations page on the portal for additional information. 


Holds and the Picklist

All CCS branches have remained in picklist processing to ensure that patrons can successfully place holds in PowerPAC during extended closures. If you will continue to pull your items for your patrons for curbside pickup, you can sort the picklist in Leap by pickup location and pull only items for pickup at your own location. Do not pull items to be sent in transit to other CCS libraries. 


CCS has placed the following message on the holds page in PowerPAC:


In an effort to help prevent the spread of COVID-19, the library is closed. Hold pickup dates will be extended through the library closure. Additional hold requests may not be filled until the library reopens.


Checking in Materials

If your library continues to check in items returned through your book drops, do not trap your items to be sent in transit to other CCS locations. Directions on how to deny an item transfer request are on the portal. If items owned by other CCS libraries are returned in your book drop, libraries may check them in to set the item's status to in-transit. Set those items aside to be sent in the bins once delivery resumes. 

Hold Notices

If your library continues to check-in materials and trap holds for patrons, Polaris will automatically deliver hold notices by email, text and phone even if your library has closed dates entered in Polaris. If you do not want hold notices to be delivered to patrons, do not trap items for holds. 


CCS Meetings and Training

All CCS technical and advisory group meetings have been canceled through the end of the fiscal year. 

Instead, CCS will be offering virtual networking meetings in May and June. All staff are invited to attend! Please register and submit additional discussion items using the links below. 

Technical Services
Wednesday, May 13, 1:00-2:30 pm
The virtual technical services networking event will provide you with a chance to chat with your colleagues about the challenges of working from home as technical services staff. The topics of discussion will include topics related to adapting the workflows to work from home, changes to job duties, and considerations for reopening the library.  Register and submit additional items for discussion.

Public Services
Tuesday, May 19, 2020: 2-3:30 pm
Someone once said that "necessity is the mother of invention." This has certainly been the case for libraries with closed doors due to COVID-19 restrictions. Let's discuss our successes and failures in delivering and adapting public services during this unprecedented time. Sample topics include: promoting digital collections, virtual programming, and remote reference. Register and submit additional items for discussion.

Thursday, May 14, 11:00-12:30 pm
Join your circulation and ILL colleagues to review your library's plans for re-opening, share challenges and tips for with working with patrons remotely, discuss effective continuing education resources or webinars you've been reviewing during the stay at home order, and more! Register and submit additional items for discussion.


Once libraries begin to reopen, CCS will evaluate whether virtual or in person meeting are most appropriate. We fully expect to return to in-person meetings in the future and appreciate your flexibility. The CCS staff liaison will share meeting updates with the appropriate listserv.