Denying & Reactivating a Hold Request

​If an item that fills a hold request is scanned during check-in, staff can choose not to hold the item for the requesting patron. If you choose not to hold an item for a request, you can either reactivate or cancel the hold request. 

1. Check in the item using normal or bulk check in. 

2. A pop-up will appear indicating the item fills a hold, either at your location or a different CCS library:

fill hold window.png

Request for local pickup:

Request for pickup at a different CCS location:

transfer for hold.PNG

3. To deny the request in either situation, click the "No" button (below). 

transfer for hold.PNG

4. When prompted to reactivate the hold, click YES. (Clicking No will change the status of the hold to cancelled.)

reactivate.JPG