Governing Board Decision
In July 2017, Governing Board voted that all libraries will offer all notice options, and that patron preference will drive notices. Patrons can select from the following notice types: print, phone, email, and text.

Notices will be sent according to patron preference for overdue, bill, hold, and fine notices. Bill and fine notices will be generated in print for patrons who have selected phone as their preference. Reminder notices are only sent by email, with the option of an additional text message.

Download a graphic outlining which notices are delivered via each preference.

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Types of Notices

Overdue Notices

Overdue notices will be delivered by the patron’s preference, meaning that the method is taken from the patron record. Overdue notices can be sent by email, text, phone or print.​

 

The overdue notice will be sent by the transacting/lending library (the library at which the checkout occured) on the following schedule:

 

1st Overdue Notice

3 DAYS

2nd Overdue Notice

15 DAYS

3rd Overdue Notice

28 DAYS

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Bill Notices

The bill notice will be delivered by the patron’s preference, meaning that the method is taken from the patron record. Bill notices can be sent by email, text, or print. The bill notice will be sent by the lending library at 45 days overdue. The item will be automatically flipped to lost.

1st Overdue Notice

3 DAYS

2nd Overdue Notice

15 DAYS

3rd Overdue Notice

28 DAYS

Bill Notice

45 DAYS

 
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Holds

A hold notice informs patrons that an item that fills a hold or ILL request is available for pick-up. The hold notice is sent by the pick-up library. ILL items are also included in request pick-up notice processing. Hold notices can be sent by email, print, phone, or text. Text and email hold notices run multiple times per day (8:30 am, 12:00 pm, and 4:00 pm). Phone hold notices are continually added to the queue throughout the day as items are trapped for patrons.

 

An optional second hold notice will be sent 4 days after the item becomes held, if the item status is still held.

 

 

 
 

Hold notice sent

on the day the item becomes

"held"

Optional 2nd hold notice sent 

if the hold hasn't been picked up after 4 days

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Fine Notices

Fine notices are optional. They are typically sent to patrons to warn them that their account will be referred to a collection agency within a certain period of time. A patron receives a fine notice when the amount owed exceeds a specified amount, excluding fines defined as recent. (Patrons whose accounts are already in collection do not receive fine notices.) Patrons receive only one fine notice, but they may continue to receive overdue notices or bills.

 

Fine notices can be sent via email, print, or text. Intervals may vary based on fine age and minimum balance. These rules are determined on a library-by-library basis.

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Almost Overdue Reminder Notice

Almost overdue notices are sent by email only, with an additional optional text message. If eligible, items will auto-renew three days before their original due date. The new due date for an automatically renewed item is calculated by taking the current due date and adding the full loan period. The full loan period added on will be the value defined by the item’s assigned branch.

 

Automatically renewed items are included in the Almost Overdue reminder notice. An e-mail will notify the patron that the item was renewed automatically, unless the patron has opted out of receiving this type of reminder notice.

 

Pre-Expiration Reminder Notice

Libraries can send an optional pre-expiration notice. This will be sent to cardholders by email 31 days before library card expires.

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