• CCS

Go Live Progress: Notice Delivery in Progress


April 19, 2018 - 5:30 PM

Go Live Progress

Thank you all for your continued patience this week! CCS staff are working through tickets and configuration tasks. Notice Delivery: Take Two Notices delivery is in progress! The notice jobs started at 12:00 PM and finished at 1:35 PM. Emails and texts began sending shortly after 12:00 PM.

Phone calls got off to a late start, but did begin calling by 3:30 this afternoon. Tomorrow we will have extended calling hours to ensure we work through the leftover calls from today and make tomorrow's calls. Normal calling hours are from 10 AM to 5 PM. Tomorrow, we will make calls from 9 AM to 7 PM.

Tomorrow the notice job will kick off before 9:00 AM. Print notices are available for posting and printing when the job completes. We will send our morning update at that time. Limited Availability of CCS Staff Tomorrow from 1 PM - 2 PM CCS staff will be in a staff meeting tomorrow from 1:00 PM to 2:00 PM. During our meeting, we will monitor Fresh Desk for urgent issues like a down system. Next Updates Thursday, April 20 - morning In tomorrow's update, we plan to send documentation for offline mode and another batch of migration exceptions.