Member Update FAQ
Updated: May 1
Can we change the recently returned status to read "quarantine"?
CCS does not recommend using this status to indicate items are in quarantine. The shelving status of "recently returned" requires the item to be checked in. If the results of the RAILS/IMLS/OCLC/Batelle study indicate that a quarantine period is needed for library materials, CCS recommends that libraries quarantine items prior to checking them in. In addition, changes to the description of the recently returned status would apply to all CCS libraries and cannot be made on a branch-by-branch basis.
Is there any recommendation on extending the length of items being “ready to pickup”?
CCS libraries currently allow patrons 4 to 7 days to pick up their holds. Libraries can temporarily adjust this as needed.
Is there a word or character limit for hold notices?
There is no limit, but text notices over 160 characters will be split into two or more text messages.
Will there be a limitation on number of holds can be placed at a time during this time?
CCS can work with libraries to adjust hold limits in Polaris system administration, provided that the library would like those limits to remain in effect through the end of the calendar year. If libraries would like to apply limits for a shorter period of time, the library will need to manually enforce those limits. Libraries should communicate any changes in limits to their patrons.
How is autorenew impacted by library closures and reopenings?
Autorenewal will be disabled for 1-2 days prior to materials coming due from the stay at home order extensions. Currently, there are over 500,000 items due on July 1. Autorenew will be disabled on June 28* to prevent any system issues that could be caused by this large number of items autorenewing.
*Date subject to change, based on any future adjustments to due dates.
If a library makes changes to their circulation policies they won't be able to change it until next January? What if our needs change?
Changes for circulation policies such as checkout/hold limits and loan periods is a time intensive task for CCS staff and for library staff, and will take a significant amount of time to implement and then reverse. That being said, we understand that library needs may change as events unfold in our communities. CCS will do our best to work with libraries as that happens.
How will we check in materials for patrons that have materials out from other libraries? For example, say a Highland Park patron has an item out from Cary but returns it to Highland Park.
Libraries will quarantine materials as needed prior to checking them in. Libraries will check in materials from other libraries to set them to a status of in-transit to their home library. Libraries will then need to store those items until RAILS delivery resumes.
When items are returned to us from other libraries, will a hold slip come up for us to return it? Are we asked to quarantine these items for other libraries? How do we handle storage?
Libraries will quarantine all items returned to their location as recommended by the IMLS/OCLC/Batelle study. If libraries reopen prior to RAILS starting delivery, libraries will check in materials to send them in transit to their home libraries, and will hold those materials until delivery resumes. Libraries should discuss storage options internally to find the best solution for their physical space.
Are items currently being renewed by CCS, or are items just being extended but not using their number of renewals?
CCS is extending due dates through a process that does not use up item renewals.
Is there consideration for libraries to set up a temporary delivery service until RAILS is up and running?
CCS is not considering a temporary delivery service to replace RAILS delivery.
How are we going to use numbers for month-end reports?
CCS can provide libraries with the number of items that have been extended by CCS until July 1. Libraries can use that number as they see fit to report to their library boards.