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Offline Webinar: FAQ

Is the training staff client going to be updated before we go offline?

Training Leap, training PAC, and training staff client will all be synced with production the morning of Friday, October 18 before libraries open for the day. Review the full go live schedule.

Will a copy of the patron database be available for reference purposes? For example, so that staff can look up a patron's card number? looking up a card number, or similar)

Yes, training Leap will be available as a reference tool if staff want to check the details of a patron record.

How will libraries be notified that it's okay to bring self-checks back online?

CCS will send an update to the IT, Circ, and Admin listservs confirming that libraries can bring self-checks back online.

When checking out in offline, will hold blocks pop up?

No. These are the blocks that will appear:

  1. Free text blocks

  2. Library assigned blocks, including:

  • Registration Has Expired

  • Address Check Required

  • Returned Damaged Material

  • Invalid Phone Number

  • Invalid Address

  • Verify ID

  • Missing Parts

  • Duplicate Account

  • See Note